Unified Communications provides one integrated platform for business communications of all kinds — voice, video, messaging, collaboration, call center and more. We deliver on that promise and beyond with our Unified Communication as a Service (UCaaS) platform, which offers a full range of features and functionality — all as part of a managed subscription service.
Business SMS: Texting for Business Users
Our Business SMS solution is an add on to our Accession UC UCaaS platform that allows you to easily send and receive text messages between your business phone numbers and smartphones, tablets or other devices. So, if you’re unable to answer a call from a customer, supplier or colleague, you can quickly respond with a text message. And, you also can receive a text in response.
Support for texting from your business telephone numbers is becoming increasingly important, especially for companies whose customers frequently use their cell phone as a main point of contact. Mobile users frequently text callers – even companies – back. If texting is not supported on the business line, communication with the customer may be stalled, resulting in a poor customer experience or even lost business.
Business SMS enables texting between a direct inward dialing (DID) number on our Accession UC service and an SMS-enabled device via the Accession Communicator Desktop/Mobile UC client. Features include:
Accession Communicator becomes a central tool for all communications – voice, instant message (IM) and text.
Freely Change from IM to SMS
With Accession Communicator and a mobile number, you can switch between sending an IM and an SMS in the same chat window. This gives you the ability to see chat history between IM and SMS devices.
Mobile Phone Masking
Text using your mobile phone while appearing to be using your desk phone. This feature can help prevent employees from taking customer data with them on their personal mobile phone when they leave the company.
Get Business Texting
Businesses like yours are communicating more frequently with their customers via text. Now, you can, too, using your business phone number. Ask us how.
Host Mutimedia Meetings Anytime, Anywhere
It's simple with our on-demand conferencing and collaboration tools delivered as a cloud-based service.
New to the Community? We’re Here to Help
If you’re a new business in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.