Saddleback Communications color logo

We’re at your service

Support for Residents

Our local Customer Support Representatives are standing by to help you with bill payment, billing questions, setup and installation, upgrades, repairs and more. Contact us by phone, email or visit our office on Community.

On this page, you’ll find information and links to:

Customer care contacts

Customer Care Contacts

Our local Customer Service Center is staffed by local experts. We know our Community and our customers. Our local field service technicians and trucks provide rapid response to our residential service customers.

CONTACT US

480.362.7150
800.611.9753 — Toll-Free
customerservice@saddlebackcomm.com

Why Isn’t My Internet Working?

If your internet isn’t working, it may be an issue with the equipment you’ve connected to the internet. Here are a few things that you can do that may help:

 

If you are unable to connect to the internet, try these steps:

 

1. Check cable connections. If you’re using a wired connection, check to make sure the cables are plugged in snugly.

 

2. Check wireless connections. If you’re using a wireless connection, check to ensure that your computer’s wireless networking feature is turned on. There’s a button somewhere near the keyboard that toggles the wireless networking on/off on some notebooks. If you accidentally press that button, your wireless turns off. Look for the wireless icon in the notification area. If it has a red X on it, the wireless networking is turned off on the device.

 

3. Power-cycle the modem and/or router. Unplug the power cord from the back of your modem and/or router. Check to make sure all the lights on the device are off. Wait one full minute. Plug the power cord back into the device(s). Wait for the internet light or main status light to turn green.

 

4. Try reconnecting to the internet.
If connecting on a wireless device, remember to check Wi-Fi light status on your modem and/or router
• No color/off: Wireless is off.
• Flickering green: Wireless is on and data is being transmitted.
• Solid green: Wireless is on but no data is being transmitted.


For more troubleshooting assistance, please review our Residential Internet FAQs & Troubleshooting Guide below:

view guide
Customer care contacts

Questions?

If you’re unable to fix your internet issue, please contact Customer Service by phone at 480.362.7150 or email at customerservice@saddlebackcomm.com.

Pay Your Bill Online

If you're a Saddleback business or residential customer, we offer you the convenience of reviewing your monthly statement and paying your bill online. No stamps or envelopes required! 

Pay Now

User Guides

7

Voice Mail Setup Guide

Instructions for setting up voice mail for the first time.

DOWNLOAD

7

Calling Features Guide

Instructions for using caller ID, call forwarding, call waiting and more.

DOWNLOAD

7

Voice Mail User Guide

Instructions for use of your voice mail service.

DOWNLOAD

7

Billing Portal Quick Reference Guide

This Quick Reference Guide highlights key features of our new billing format and portal.

DOWNLOAD

7

Residential Internet FAQs & Troubleshooting Guide

This Troubleshooting Guide highlights actions residential Internet customers may take on their own to troubleshoot their connection before reaching out to customer support.

DOWNLOAD

Legal, Policies & Notifications

U

Legal Notices

Find our policies, disclosures and notifications here.

LEARN MORE

U

Low Income Programs

You may qualify for discounts on basic phone service.

LEARN MORE

New to the Community? We’re Here to Help

Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.

 

 

CONTACT US

About

Leadership
News Blog
Careers

Community

About SRPMIC

Business Services

Business Fiber Internet
Hosted PBX
Unified Communications
SIP Trunking
Voice Services
Business Messaging
Direct Routing for Microsoft Teams
MCT Connector for Microsoft Teams
Connectivity
Collaboration
Contact Center
Colocation

Residential Services

Phone
Internet
Low-Income Programs

Support

For Businesses
For Residents
Pay Bill Online

Resources

News Blog
Legal & Notices
For Carriers
For Developers

Contact

General Inquiries
Customer Support
Media Inquiries

Follow Us

Copyright © Saddleback Communications, 2025. All Rights Reserved. 
Terms of Use