We’re at your service

Support for Residents

Our local Customer Support Representatives are standing by to help you with bill payment, billing questions, setup and installation, upgrades, repairs and more. Contact us by phone, email or visit our office on Community.

On this page, you’ll find information and links to:

Customer care contacts

Customer Care Contacts

Our local Customer Service Center is staffed by local experts. We know our Community and our customers. Our local field service technicians and trucks provide rapid response to our residential service customers.


800.611.9753 — Toll-Free

Pay Your Bill Online

If you're a Saddleback business or residential customer, we offer you the convenience of reviewing your monthly statement and paying your bill online. No stamps or envelopes required! 

User Guides

Voice Mail Setup Guide

Instructions for setting up voice mail for the first time.


Calling Features Guide

Instructions for using caller ID, call forwarding, call waiting and more.


Voice Mail User Guide

Instructions for use of your voice mail service.


Billing Portal Quick Reference Guide

This Quick Reference Guide highlights key features of our new billing format and portal.


Legal, Policies & Notifications

Legal Notices

Find our policies, disclosures and notifications here.


Low Income Programs

You may qualify for discounts on basic phone service.


New to the Community? We’re Here to Help

Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.