We’re at your service
Support for Residents
Our local Customer Support Representatives are standing by to help you with bill payment, billing questions, setup and installation, upgrades, repairs and more. Contact us by phone, email or visit our office on Community.
On this page, you’ll find information and links to:
Customer Care Contacts
Our local Customer Service Center is staffed by local experts. We know our Community and our customers. Our local field service technicians and trucks provide rapid response to our residential service customers.
800.611.9753 — Toll-Free
Why Isn’t My Internet Working?
For more troubleshooting assistance, please review our Residential Internet FAQs & Troubleshooting Guide below:
Pay Your Bill Online
If you're a Saddleback business or residential customer, we offer you the convenience of reviewing your monthly statement and paying your bill online. No stamps or envelopes required!
Calling Features Guide
Instructions for using caller ID, call forwarding, call waiting and more.
Billing Portal Quick Reference Guide
This Quick Reference Guide highlights key features of our new billing format and portal.
Residential Internet FAQs & Troubleshooting Guide
This Troubleshooting Guide highlights actions residential Internet customers may take on their own to troubleshoot their connection before reaching out to customer support.
Legal, Policies & Notifications
New to the Community? We’re Here to Help
Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.