We’re at your service
Support for Residents
Our local Customer Support Representatives are standing by to help you with bill payment, billing questions, setup and installation, upgrades, repairs and more. Contact us by phone, email or visit our office on Community.
On this page, you’ll find information and links to:
Customer Care Contacts
Our local Customer Service Center is staffed by local experts. We know our Community and our customers. Our local field service technicians and trucks provide rapid response to our residential service customers.
CONTACT US
480.362.7150
800.611.9753 — Toll-Free
customerservice@saddlebackcomm.com
Why Isn’t My Internet Working?
For more troubleshooting assistance, please review our Residential Internet FAQs & Troubleshooting Guide below:
Questions?
Pay Your Bill Online
If you're a Saddleback business or residential customer, we offer you the convenience of reviewing your monthly statement and paying your bill online. No stamps or envelopes required!
User Guides
Voice Mail Setup Guide
Instructions for setting up voice mail for the first time.
DOWNLOAD
Calling Features Guide
Instructions for using caller ID, call forwarding, call waiting and more.
DOWNLOAD
Voice Mail User Guide
Instructions for use of your voice mail service.
DOWNLOAD
Billing Portal Quick Reference Guide
This Quick Reference Guide highlights key features of our new billing format and portal.
DOWNLOAD
Residential Internet FAQs & Troubleshooting Guide
This Troubleshooting Guide highlights actions residential Internet customers may take on their own to troubleshoot their connection before reaching out to customer support.
Legal, Policies & Notifications
Legal Notices
Find our policies, disclosures and notifications here.
LEARN MORE
Low Income Programs
You may qualify for discounts on basic phone service.
New to the Community? We’re Here to Help
Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.