Welcome! We’re glad you’re here!

Our Story

Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community (SRPMIC) to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community.

We became a federally regulated telephone company and the sole authorized provider of local telephone services and communications infrastructure to the Community.

Two decades later, we’ve invested millions of dollars in building an advanced communications company with a carrier-class, redundant network that provides the latest in high-availability connectivity and cloud-based collaboration to businesses as well as voice and high-speed Internet services to our residents.

Our Network

Saddleback operates a highly secure, extremely reliable advanced communications network built on carrier-grade Central Office facilities, national data centers and diverse connections to local, national and international carriers. We provide a full range of communications services over our highly redundant fiber and switching networks to businesses and residents in our service territory.

Our Customers

We provide advanced communications services to a range of organizations — from national and local businesses to Community residents. Big, small or in between, our customers have our full attention and commitment to delivering exceptional service.

Our Mission & Commitment to Service

Our Mission is to provide exceptionally reliable, secure and innovative services combined with an outstanding customer service experience. We also strive to drive economic development and provide great value to our Community and our customers. We’ve served the SRPMIC Community for more than two decades with a strong commitment to superior customer satisfaction enabled by our core tenets.

Local Customer Care

Our local customer service center is staffed by communications experts.

Rapid Response

Our technicians and trucks are always nearby to serve our Community customers.

Service Level Agreements

We guarantee responsiveness and network performance with enterprise-level SLAs.

Carrier-Class Facilities

Our Central Offices have redundant technology, network, power and cooling systems.

Diverse Fiber Rings

Our diverse redundant network has multiple fiber rings to ensure business continuity.

Proactive Monitoring

We’re constantly monitoring core network components to resolve issues proactively.

Our Wholesale Subsidiary, Reinvent Telecom

In 2010, we invested in developing a cloud-based communications platform that would “reinvent” how and where we offered services to business customers. That initiative is now a fast-growing wholesale businesses run by our subsidiary aptly named Reinvent Telecom. Through Reinvent, reseller partners nationwide can deliver reliable, high-quality Hosted PBX, Unified Communications as a Service (UCaaS), Conferencing & Collaboration, Contact Center and SIP trunking services.

Our Leadership

Saddleback Communications has experienced steady growth across two decades by recruiting and retaining executive leadership with extensive experience in telco operations, regulations, networks and sales.

Bill Bryant

Bill Bryant

President & General Manager

Bryant has more than 30 years’ experience working in the telecommunications industry. He has spent most of the last 20 years in General Management and Executive positions. He joined Saddleback Communications as President-General Manager in May 2005 and led a turnaround  that resulted in  positive net income performance in 2008. The company has experienced eight consecutive years of growth  and has consistently attained net income to revenue ratios above the segment average. 

Justin Catlett

Justin Catlett

Controller

Catlett brings more than a decade of experience in financial planning and analysis, private equity and corporate finance to his role as controller. Prior to joining Saddleback in 2019, he held finance management positions at US Airways and Indigo partners.

Catlett has a passion for analytics and new experiences, having visited more than 30 countries and been involved in business ventures on six continents. He has a knack for challenging convention and lives by the mantra for continuous improvement. He has a Bachelor’s degree in Economics from the University of Arizona and a Master’s Degree in International Business from the Thunderbird School of Global Management.

Mike Edl

Mike Edl

Vice President – Customer Service and Operations

Edl is charged with providing world-class customer service for Saddleback Communications. He has responsibility for Customer Service, IT, Field Operations, Planning, Engineering, and the Network Operations Center.

Edl is an accomplished operations leader with extensive experience overseeing service delivery, customer care, field operations, and network engineering and planning functions for telecommunications companies of all sizes, from small local exchange carriers to one of the largest companies in the U.S.

Edl has a master’s degree in Business Administration from Case Western Reserve University and a bachelor’s degree in Management from the University of Phoenix.

Ray Napoletano

Ray Napoletano

Vice President – Sales

Napoletano has more than 30 years experience in telecommunications technology business development and sales. He has driven sales for Saddleback Communications for more than a decade, taking on his current role in late 2017. During his tenure, he also championed and led the creation of Saddleback’s wholesale subsidiary Reinvent Telecom.

Previously, he spent 10 years in senior management in carrier services, including eight years as vice president of sales for a successful CLEC that sold in 2006. Prior, he spent 11 years in sales roles for enterprise PBX and carrier equipment technologies.

 

Our Employees

From engineering to customer service and repair to billing, it takes a team of experts to ensure that we deliver on our promise to provide reliable and innovative communications services. We offer career opportunities to residents on Community and the surrounding Phoenix Metro area as well as some virtual positions nationwide.

Our News 

We’re continually investing time and money to ensure we’re delivering on our promise to enhance communications for our customers and give back to our  Community. Check our News Blog for the latest happenings, or subscribe to get updates in your inbox.

New to the Community? We’re Here to Help

If you’re a new business or resident in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.