Legal, Policies & Notifications
Policies, Notifications & Disclosures
Privacy Policy
We’re committed to processes that protect our customers’ privacy.
DOWNLOAD
Do-Not-Call Notification
Reduce unwanted telemarketing calls by adding your phone number to the national Do-Not-Call Registry.
DOWNLOAD
Local Number Portability
Instructions to carriers for submitting Local Service Requests.
DOWNLOAD
Surcharges, Fees & Taxes
Notification of common Surcharges, Fees and Taxes that apply to Saddleback services.
DOWNLOAD
Toll Fraud Policy
We adhere to Toll Fraud practices and policies within industry standards.
DOWNLOAD
International Toll-Fraud Blacklist
Calls to countries on the Toll Fraud Blacklist are blocked except at customer request.
DOWNLOAD
Acceptable Use Policy
Instructions for responsible use of our networks, systems, services, website and products
DOWNLOAD
Access Recovery Charges
ARCs allow ILECs to recover costs for terminating calls on their local network.
DOWNLOAD
ISP Transparency Disclosure
We adhere to an open and equal Internet compliant with the FCC’s “Transparency Rule”.
DOWNLOAD
Residential Phone Backup Power Policy
We offer battery backup for your home phone in case there’s a power outage.
DOWNLOAD
Service Level Agreements
PRI, DIA & Ethernet Transport
See our industry-leading SLAs for network uptime, response times and service credits.
DOWNLOAD
DSL & Broadband Internet
See our industry-leading SLAs for network uptime, response times and service credits.
DOWNLOAD
Installation Services & Time Frames
See our timeframes for installation of services, including our policies for expedite requests.
DOWNLOAD
Tariffs, General Terms & Conditions
Long Distance Services
See tariffs for long distance telephone services.
DOWNLOAD
Terms & Conditions
See Terms and Conditions for Saddleback Business and Residential Customers.
DOWNLOAD
Local Telecom Services
See tariffs for local telephone services.
DOWNLOAD