Legal, Policies & Notifications

Policies, Notifications & Disclosures

Privacy Policy

We’re committed to processes that protect our customers’ privacy.

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Do-Not-Call Notification

Reduce unwanted telemarketing calls by adding your phone number to the national Do-Not-Call Registry.

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Local Number Portability

Instructions to carriers for submitting Local Service Requests.

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Toll Fraud Policy

We adhere to Toll Fraud practices and policies within industry standards. 

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International Toll-Fraud Blacklist

Calls to countries on the Toll Fraud Blacklist are blocked except at customer request.

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Acceptable Use Policy

Instructions for responsible use of our networks, systems, services, website and products

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Access Recovery Charges

ARCs allow ILECs to recover costs for terminating calls on their local network. 

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ISP Transparency Disclosure

We adhere to an open and equal Internet compliant with the FCC’s “Transparency Rule”.

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Residential Phone Backup Power Policy

We offer battery backup for your home phone in case there’s a power outage. 

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Service Level Agreements

PRI, DIA & Ethernet Transport

See our industry-leading SLAs for network uptime, response times and service credits.

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DSL & Broadband Internet

See our industry-leading SLAs for network uptime, response times and service credits.

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Tariffs, General Terms & Conditions

Long Distance Services

See tariffs for long distance telephone services.

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Local Telecom Services

See tariffs for local telephone services.

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