Legal, Policies & Notifications
Policies, Notifications & Disclosures
Privacy Policy
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Do-Not-Call Notification
Reduce unwanted telemarketing calls by adding your phone number to the national Do-Not-Call Registry.
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Local Number Portability
Instructions to carriers for submitting Local Service Requests.
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Surcharges, Fees & Taxes
Notification of common Surcharges, Fees and Taxes that apply to Saddleback services.
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Toll Fraud Policy
We adhere to Toll Fraud practices and policies within industry standards.
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International Toll-Fraud Blacklist
Calls to countries on the Toll Fraud Blacklist are blocked except at customer request.
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Acceptable Use Policy
Instructions for responsible use of our networks, systems, services, website and products
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Access Recovery Charges
ARCs allow ILECs to recover costs for terminating calls on their local network.
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ISP Transparency Disclosure
We adhere to an open and equal Internet compliant with the FCC’s “Transparency Rule”.
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Residential Phone Backup Power Policy
We offer battery backup for your home phone in case there’s a power outage.
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Service Level Agreements
PRI, DIA & Ethernet Transport
See our industry-leading SLAs for network uptime, response times and service credits.
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DSL & Broadband Internet
See our industry-leading SLAs for network uptime, response times and service credits.
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Installation Services & Time Frames
See our timeframes for installation of services, including our policies for expedite requests.
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Tariffs, General Terms & Conditions
Long Distance Services
See tariffs for long distance telephone services.
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Terms & Conditions
See Terms and Conditions for Saddleback Business and Residential Customers.
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Local Telecom Services
See tariffs for local telephone services.
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