Direct Routing for Microsoft Teams

Harness the Power of Microsoft Teams

Transform Your Collaboration Hub into an Advanced Phone System

Our Direct Routing service transforms your Microsoft Teams application* into an advanced business phone system, so you can make and take calls with external customers or vendors from the same Teams workspace you use for collaboration.


Replace PBX


Reduce User Apps


Boost Employee Productivity


Ease IT Management

Experience the Benefits of SIP Trunking with Teams

With Direct Routing, you get all the benefits of our SIP trunking solution, including:

  • Unlimited local and long-distance calling
  • Cost-effective and international calling, numbers and toll-free
  • Trusted local customer support
  • Scalable call capacity
  • 99.999% uptime
  • Business continuity by easily rerouting calls to other locations
  • Security with encrypted calls

*Microsoft Phone System license required.

Microsoft Teams Devices

Fill the Gaps in Microsoft Teams Phone System

With our Direct Routing solution, you can use Microsoft Teams without losing traditional telecom functionality. Plus, we offer hybrid networking between the Microsoft Phone System and our MaX UC Unified Communications (UC) solution for additional capabilities and add-ons.

Unify Your Communications

Direct Routing Features

  • Unlimited Local and Long Distance
  • Keep Your Phone Numbers
  • Forward Calls When Busy
  • Forward Calls When Power or Internet Fails
  • Failover When Teams is Down
  • Route and Rollover Calls by Location
  • Stay Connected to E911
  • Secure Traffic with Encryption
Enable Remote & Mobile Staff

Hybrid Teams-MaX UC Networking Features

  • Support Common Area Phones with Standard SIP Handsets
  • Enable Paging
  • Add Door Phone
  • Activate Multilocation Auto Attendant
  • Support Users without Microsoft Teams
Bring Your Own Devices


  • Fax to Outlook and Fax Machines
  • Cloud Contact Center with Analytics
  • Chat, Email, Text/SMS Queuing
  • Call Recording and Screen Recording
  • Selective Call Rejection
  • Account Codes and Reports
  • International Calling
  • Local International Numbers
  • International Toll-Free
  • Voice Mail in Cloud with Transcription
How Hybrid Teams Works

Compare and Save with Our Direct Routing

When compared to Microsoft Calling Plans, our Direct Routing solution for Microsoft Teams offers greater flexibility and reliability, lower costs.

Saddleback Direct Routing

Shared call paths

Unlimited minutes per user

Low-cost toll-free numbers

Ongoing customer support

Local international numbers for U.S.-only customers

International calling plans for all users

99.999% uptime (5.26 minutes of downtime a year)

Microsoft Calling Plan

One call path per user

3,000 minutes per user

3,000-minute minimum for each toll-free number

Limited, DIY solution

Not available

International calling plans required for individual users

99.9% uptime (8.77 hours of downtime a year)

Ready to Unify Collaboration and Calling on Microsoft Teams?

Contact us to schedule a consultation today!

Call 855.454.7325

Demo Saddleback Direct Routing for Microsoft Teams