Contact Center as a Service Offerings

Harness the Power of Cloud Contact Center

Deliver Best-Fit Customer Experience (CX) 

Winning and keeping customers today requires businesses of all shapes and sizes offer a world-class customer experience (CX).

The stakes are high. According to PwC, 32% of customers say they will walk away from a brand after only one unpleasant encounter, while 92% would abandon a company after two or three negative interactions.

We can help your business, no matter the size, deliver a better CX through our suite of contact center solutions, ranging from automated call routing to full omnichannel interactions.

Full-Featured, End-to-End CCaaS Solutions

Whether you need basic call handling or full-featured omnichannel contact center capabilities, we’ve got a cloud-based solution for you. Improve your customer experience through one of our core CCaaS options:

Enterprise Cloud Contact Center

Our Enterprise Cloud Contact Center platform leverages the “as-a-service” model to deliver a customizable and easy-to-use solution on top of any platform, including Microsoft Teams. Access advanced communication tools, such as AI-based sentiment analysis, to enhance your clients’ customer experience, deliver outstanding support and build better customer relationships.

MyCloud Contact Center

Historically, contact center technologies have been created almost exclusively for large enterprises and dedicated outsourced contact centers.

Our MyCloud Contact Center multichannel platform brings enterprise-level contact center capabilities to SMBs at an affordable cost.

Integrated ACD

Integrated Automatic Call Distribution (iACD) is a cloud-based service that provides routing and queuing with basic supervisory and agent features, making it ideal for companies that don’t require an advanced contact center solution, but need incoming calls handled quickly and efficiently. iACD integrates perfectly with our Hosted PBX offering, and often finds a fit in medical offices and car dealerships.

Ready to Upgrade Your Customer Experience?

Contact us to schedule a consultation today!

Call 855.454.7325

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