We’re at your service

Support for Business Customers

From engineering and installation to monitoring and management, we’re here to ensure that your vital communications connections are up and running when you are.

On this page, you’ll find information and links to:

Local Customer Support

Our local Customer Service Representatives are focused on providing exceptional customer service.

  • Live local support is available Monday through Friday 8-5 p.m. MST
  • After-hour support is handled by our Network Operations Center (NOC) and Field Services teams, ensuring that Saddleback provides 24/7 service for all our customers on the Community.

 

CONTACT US

480.362.7150
800.611.9753 — Toll-Free
customerservice@saddlebackcomm.com

Local Customer Support
Network Operations Center

Network Operations Center

As part of our commitment to exceptional support, Saddleback operates a local Network Operations Center (NOC) staffed by a dedicated and knowledgeable local team who are experts in all areas of communications and committed to meeting our customers’ needs. The NOC handles network management, monitoring and maintenance 7 days a week, 24 hours a day.

Our NOC experts also provision services and, if needed, provide technical and repair support for Saddleback customers. Our advanced proactive monitoring tools enable our NOC staff to proactively detect issues often before they impact our customers. Our field technicians work closely with our NOC staff to respond immediately to network and customer issues.

Pay Your Bill Online

If you're a Saddleback business or residential customer, we offer you the convenience of reviewing your monthly statement and paying your bill online. No stamps or envelopes required! 

User Guides

Voice Mail Setup Guide

Instructions for setting up voice mail for the first time.

DOWNLOAD

Conferencing Service Quick Reference Guide

Instructions for using conferencing services.

DOWNLOAD

Yealink T46S SIP Phone Quick Start Guide

Instructions for using the Yealink T46S SIP phone.

DOWNLOAD

Hosted Fax User Guide

Instructions for using our Hosted Fax service.

DOWNLOAD

Voice Mail User Guide

Instructions for use of your voice mail service.

DOWNLOAD

Yealink T42S SIP Phone Quick Start Guide

Instructions for using the Yealink T42S SIP phone.

DOWNLOAD

UC & CommPortal Quick Start Guide

Instructions for using UC services and the CommPortal admin tool.

DOWNLOAD

Legal, Policies & Notifications

Legal Notices

Find our policies, disclosures and notifications here.

LEARN MORE

New to the Community? We’re Here to Help

Thank you for being our customer. We appreciate your business every day. If you’re experiencing a service issue or simply have a question, we’re here to help.