Business Contact Center

Customer experience is key to success. A big component of that is handling customer interactions quickly and efficiently. Training your employees can only take you so far. You also need technology solutions that can automate parts of the process. We offer options, ranging from hosted Automatic Call Distributors (ACD) to full-featured, omnichannel Contact Center as a Service (CCaaS).

Contact Center as a Service: Full-Featured & Future-Proof

When your contact center is business-critical you need a robust platform with the functionality to operate a world-class customer care, service desk or sales operation. Our Advanced Contact Center as a Service (CCaaS) solution delivers that and more. It’s powerful, easy to use, offers on-demand scalability and has more capabilities and features than traditional hardware at a fraction of the cost.

Reduce Costs

No need for expensive equipment or upfront costs, and detailed statistics enable you to have the right amount of staff present, which lowers operational expenses and eliminates over- and understaffing.

Optimize Your Workforce

With our workforce management tool, you can align schedules with your business goals and customer needs, avoiding under- or overstaffing and ensuring agents with the right skills are scheduled at the right time.

Expand Customer Touch Points

Our omnichannel contact center solution enables you to support and manage conversations with your customers in the way the prefer to communicate  — whether that’s voice, email, chat, text or social media.

Enhance Visibility

Real-time online dashboards and custom reports give you a 360-degree view of your contact center activity, including key performance indicators (KPIs) like agent performance, call queue status, call outcomes and more.

Improve Customer Care

Flexible workflow agent scripting tools increase your agents’ ability to provide first-call resolution, ensuring that every agent is following best practices and serving your customers more efficiently.

Future-Proof Your Operation

As part of your subscription service, software updates and feature upgrades are performed in the background, ensuring you’ll always have the most advanced contact center technology and tools at your fingertips.

CCaaS Features

Advanced Routing

  • Automatic Call Distributor
  • Interactive Voice Response
  • Integration of Digital Channels
  • Preferred Agent Routing
  • Last Agent Email Routing

Business Intelligence

  • Customized Reports
  • Real-Time Display & Bulletins
  • Custom Multi-Level Dispositions
  • Real-Time Graphical Dashboard
  • Custom Agent Activities

Reliability

  • 24/7 Network Monitoring
  • On-Demand Scalability
  • Geographical Survivability
  • Maximum Disaster Preparedness
  • Service Provider Integration

Workforce Optimization

  • Forecasting and Scheduling
  • Multiple Interaction Recordings
  • Live Monitor, Whisper, Barge-In
  • Agent Coaching & Evaluation
  • Real-Time Adherence

Need an Omnichannel Solution?

Today’s tech-savvy customers want to contact you via email, text and even social media. Now they can with our Advanced CCaaS solution. Ask us how. 

Never Buy a Phone System Again

It's possible with our PBX and Unified Communications solution delivered as a cloud-based service. There's no upfront cost and continual upgrades are included in your monthly subscription.

New to the Community? We’re Here to Help

If you’re a new business in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.