Business UCaaS

Unified Communications provides one integrated platform for business communications of all kinds — voice, video, messaging, collaboration, call center and more. We deliver on that promise and beyond with our Unified Communication as a Service (UCaaS) platform, which offers a full range of features and functionality — all as part of a managed subscription service.

Auto Attendant: Take Control of Inbound Calls

In today’s digital world, when a customer picks up the phone to call your organization, they usually need help right away. Handling those inquiries professionally and consistently can make the difference between a satisfied customer or an unhappy one. Our Automated Attendant service can help you streamline interactions with customers, so they get what they called for quickly and efficiently.

Consistency

Auto Attendant is 100-percent reliable, ensuring that calls are answered promptly and routed correctly.

Efficiency

Menu-driven call routing puts callers in control and streamlines their journey, improving customer satisfaction.

Professionalism

Your personalized greeting and menu options reinforce corporate branding and elevate professionalism.

Savings

Auto Attendant eliminates the need to pay a full-time receptionist or reassign other employees to fill in when needed.

Productivity

Employees answer and transfer fewer calls unrelated to their work, handling more customer calls in less time.

No More Spam

Robocalling applications can’t follow push-button directions to connect to departments or extensions, reducing spam calls.

Features

Our Auto Attendant as-a-Service solution is available in Standard and Premium options. Both are easy to setup and manage from your telephone or computer via our CommPortal.

Standard Attendant

The Standard option is bundled with our Hosted PBX and Unified Communications solutions and can scale to any size or capacity. Like a live operator, our Standard Attendant directs incoming callers to the appropriate department or employee, ensuring your customers’ calls will be handled effectively.

Give callers the option to use their telephone keypad to:

  • Get hours and directions
  • Dial by name or extension
  • Transfer to general voicemail
  • Zero out to operator
  • Transfer to specific departments such as sales, support and billing
  • Transfer to third-party numbers (e.g. an outsourced help desk)
  • Listen to after-hours greetings and other announcements when representatives are away

Premium Attendant

Premium Attendant includes all features of the Standard Attendant plus additional customization capabilities that can be managed through your phone or our web-based CommPortal, including:

  • Multilevel Menus
    Allow callers to select from a list of options with 150 customizable multilevel menus that offer intuitive, consistent navigation of even the largest organizations.
  • Customized & Preset Holiday Scheduling
    In advance or on demand, you can record different announcements and create separate menus for work hours, off hours, weekends and holidays.

Need a Digital Receptionist?

Our digital receptionist doesn’t get sick, have a bad day or accidentally disconnect customers. You’ll never miss sales opportunities or service requests again. Ask us how.

Host Mutimedia Meetings Anytime, Anywhere

It's simple with our on-demand conferencing and collaboration tools delivered as a cloud-based service.

New to the Community? We’re Here to Help

If you’re a new business in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.