Business Contact Center
Customer experience is key to success. A big component of that is handling customer interactions quickly and efficiently. Training your employees can only take you so far. You also need technology solutions that can automate parts of the process. We offer options, ranging from hosted Automatic Call Distribution (ACD) to advanced, omnichannel Contact Center as a Service (CCaaS).
Automatic Call Distribution (ACD)
To be competitive in a digitally connected economy, your company must provide the best possible customer experiences at every touch point and especially when customers call in to place orders or get assistance. That’s true even if you have a small help desk or customer care environment. Our cloud-based Integrated Automatic Call Distribution (iACD) solution can help.
iACD provides routing and queuing with basic supervisory and agent features, making it ideal for companies that don’t require an advanced contact center solution, but need incoming calls handled quickly and efficiently.
Flawlessly Route Calls
Route incoming calls automatically, reducing incorrect transfers and disconnects common with manual operators.
Boost Customer Satisfaction
Route calls to the best-suited agent to improve chances of a first-call resolution, boosting customer satisfaction.
Automated call routing can speed connections and response time, improving agent productivity
Optimize Your Workforce
Identify opportunities to deploy your call center agents more effectively with activity reporting.
- Multiple inbound DIDs
- Multiple announcements
- 6 call distribution methods
- Zero out of queue
- Monitor, whisper, barge-in
- Customizable agent activity codes
- Customizable call disposition codes
- Agent dashboard
- Supervisor dashboard
- UC integration
- Multiple queue logins
- Agent presence/chat
- Automatic agent wrap-up
- Call recording
- Scheduled reports
- Historical reports
- Key metrics dashboard
Need to Streamline Call Handling?
Our iACD solution is ideal for companies that need to tackle their inbound customer calls. Plus, you can leverage integratin with our UCaaS platform. Ask us how.
Never Buy a Phone System Again
It's possible with our PBX and Unified Communications solution delivered as a cloud-based service. There's no upfront cost and continual upgrades are included in your monthly subscription.
New to the Community? We’re Here to Help
If you’re a new business in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.