Saddleback MyCloud Contact Center

Harness the Power of Cloud Contact Center

Enhance Your Customer Interactions

Customer experience (CX) is critical for retaining and acquiring new business. Yet historically, contact center technologies, vital for expedient and holistic customer service, have been created almost exclusively for large enterprises and dedicated outsourced contact centers.

Until now… Introducing Saddleback’s MyCloud Contact Center, a comprehensive multichannel contact center platform that brings enterprise-level contact center capabilities to SMB customers at a reasonable cost.

Contact Center for Any Business

Saddleback’s MyCloud Contact Center is a cloud-based, scalable, customizable and easy-to-use contact center solution that provides businesses clients with:

  • Multichannel – Integration of voice, email and web chat into a single workflow for agents.
  • Interactive Voice Response (IVR)
  • Skills-based Routing
  • Queue Callback
  • Supervisor Control
  • Contact Center Agent Client (CCAC)
  • Salesforce CRM Integration
  • Screen Pop
  • Realtime Wallboards
  • Historical Reporting
MyCloud Contact Center Display Image

Interact Through Every Channel in a Single Platform

Saddleback’s MyCloud Contact Center enables your business to communicate with customers via their preferred pathway, with full routing and interaction management functionality, ensuring optimal customer experience delivery regardless of how customers choose to engage with your business:



Deliver exceptional personal service to build meaningful relationships with every customer interaction.

Enable Remote & Mobile Staff


Engage customers in a convenient and personalized manner through SMS engagement and communication.

Bring Your Own Devices


Our Email Management solution equips MyCloud Contact Center with email communication to seamlessly handle customer inquiries, support requests and issue resolution with precision.

Bring Your Own Devices

Web Chat

Engage customers real-time through web chat on your website, with a customizable widget for seamless brand integration, empowering your agents to assist customers and prospects fast.

Engage Your Customers & Optimize Your Workforce

Use MyCloud Contact Center to keep your customers engaged and staff productive through:

Unify Your Communications

Call Queuing

Handle high call volumes efficiently and reduce customer wait times.

Enable Remote & Mobile Staff

Skills-Based Routing

Match customers with the most suitable agent, reducing response times and call transfers.

Bring Your Own Devices

Queue Callback

Customers can request a callback, allowing them to continue their day while maintaining their position in the queue.

Bring Your Own Devices

Call Recording

Monitor every call to ensure a consistent customer experience.

Improve Your Customer Experience with Actionable Reporting

MyCloud Contact Center comes equipped with comprehensive reporting, including:

Unify Your Communications

Standard & Custom Reports

Access 30+ templated reports and create custom reports. Gain insight into agent performance, customer satisfaction and critical contact center metrics. Access real-time and historical data visualization options.

Enable Remote & Mobile Staff

Realtime Wallboards

Realtime Wallboards lets you see agent call activity, status and queued call activity within a single display. Customize wallboards to fit KPIs and send real-time threshold alerts to agents through email, SMS texts and screen pops.

Bring Your Own Devices

Contact Center Cradle-to-Grave

Gain context around the customer’s journey through display of every customer interaction within a single window. In one click, supervisors can see details, such as call length and agent notes, giving insights to identify agent strengths and weaknesses to better inform training and coaching.

Ready to Upgrade Your Customer Experience?

Contact us to schedule a consultation today!

Demo Saddleback MyCloud Contact Center