Saddleback Communications Business Transition to Salt River Connect Frequently Asked Questions (FAQs)
Q: Why is Saddleback Communications creating the Salt River Connect division?
A: We are evolving our structural model to provide specialized, world-class focus to two distinct customer bases. Saddleback Communications will now focus exclusively on serving as a premier residential Internet Service Provider (ISP). Building on our foundation as a trusted voice provider, Salt River Connect is expanding to focus 100% on business clients, delivering all-in-one data, cloud and technology solutions built to solve complex problems and drive SMB growth.
Q: Is the company’s structure or underlying ownership changing?
A: Absolutely not. Salt River Connect remains 100% owned and backed by the Salt River Pima-Maricopa Indian Community government. Our cultural heritage, local community integration and corporate values remain completely unmodified. This split is purely a strategic operational upgrade to accelerate technology investments for our clients.
Q: Will I be assigned a new account manager or point of contact?
A: No. Your day-to-day relationship contacts are staying completely intact. The same account executives, customer experience representatives and network field engineers who support your business today are continuing with Salt River Connect. You get the same trusted local team, bolstered by a much broader portfolio of advanced technology solutions.
Q: Why do I have to re-register my billing and invoice account?
A: Customer data privacy and security compliance are our top operational priorities. To comply with strict financial regulations, we do not transmit or migrate saved credit cards, bank accounts or sensitive credential tokens across brand databases. To ensure your financial records remain completely secure, every business client must complete a brief, two-minute re-registration in our updated, encrypted portal via a unique link sent separately from our billing department.
Q: Will I need to contact Salt River Connect at new phone numbers and email addresses?
A: Yes. To align with our new business identity, all corporate communication methods are shifting. While old emails will temporarily auto-forward and legacy numbers will be rerouted, we strongly encourage you to update your Salt River Connect contact information as soon as you receive our new corporate contact directory sheet.
For direct assistance, you can now reach our teams at the following new numbers and distribution emails:
- Sales Team: 480.291.8700 | sales@saltriverconnect.com
- Service & Support Team: 480.291.8900 | support@saltriverconnect.com
