Welcome! We’re glad you’re here!
Our Story
Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community (SRPMIC) to upgrade and enhance the quality of telephone, data and Internet services for the residents on the Community.
We became a federally regulated telephone company and the sole authorized provider of local telephone services and communications infrastructure to the Community.
Nearly three decades later, we’ve invested millions of dollars in building an advanced communications company with a carrier-class, redundant network that provides the latest in high-availability connectivity, voice and high-speed Internet services to our residents.
Our Network
Saddleback operates a highly secure, extremely reliable advanced communications network built on carrier-grade Central Office facilities, national data centers and diverse connections to local, national and international carriers. We provide a full range of communications services over our highly redundant fiber and switching networks and residents in our service territory.
Our Mission & Commitment to Service
Our Mission is to provide exceptionally reliable, secure and innovative services combined with an outstanding customer service experience. We also strive to drive economic development and provide great value to our Community and our customers. We’ve served the SRPMIC Community for more than two decades with a strong commitment to superior customer satisfaction enabled by our core tenets.
Local Customer Care
Our local customer service center is staffed by communications experts.
Rapid Response
Our technicians and trucks are always nearby to serve our Community customers.
Service Level Agreements
We guarantee responsiveness and network performance with enterprise-level SLAs.
Carrier-Class Facilities
Our Central Offices have redundant technology, network, power and cooling systems.
Diverse Fiber Rings
Our diverse redundant network has multiple fiber rings to ensure business continuity.
Proactive Monitoring
We’re constantly monitoring core network components to resolve issues proactively.
Our Leadership
Saddleback Communications has experienced steady growth across nearly three decades by recruiting and retaining executive leadership with extensive experience in telco operations, regulations, networks and sales.
Justin Catlett
President
Justin Catlett, an experienced finance professional, joined Saddleback Communications in 2018 as CFO and now serves as President and CEO. Catlett has nearly two decades of experience in financial leadership with organizations of various sizes – from startups to Fortune 500 companies – across six continents. He is recognized for his expertise in business strategy, financial planning, analytics, private equity and corporate finance. He thrives on the opportunity to make a meaningful impact and drive business growth by optimizing financial operations, developing innovative strategies or forging strategic partnerships. Catlett is a licensed CPA and has a bachelor’s degree in economics from the University of Arizona and a master’s degree in international business from the Thunderbird School of Global Management.
Our Employees
From engineering to customer service and repair to billing, it takes a team of experts to ensure that we deliver on our promise to provide reliable and innovative communications services. We offer career opportunities to residents on Community and the surrounding Phoenix Metro area as well as some virtual positions nationwide.
Our News
We’re continually investing time and money to ensure we’re delivering on our promise to enhance communications for our customers and give back to our Community. Check our News Blog for the latest happenings, or subscribe to get updates in your inbox.
Saddleback Earns Seal of HIPAA Compliance for Business Telecommunications Services
Saddleback Communications has achieved full compliance with the federally regulated standards of the Health Insurance Portability and Accountability Act (HIPAA).
Saddleback Communications and Reinvent Telecom Count On Equinox for Fraud Management Solution
Saddleback and its wholesale division, Reinvent Telecom, have deployed the Protector FMS from Equinox to safeguard their Metaswitch network.
Saddleback Communications Adds CRM Integrations for Cloud UC
Saddleback’s cloud-based UC services now include click-to-dial, caller recognition and “screen pops” from a customer database.
New to the Community? We’re Here to Help
If you’re a new resident in the Community, we’re excited you’re here! Welcome! We’re ready to help you get connected with the communications services you need.
