Calling Features Instructions

Calling Features Instructions

Caller ID

How It Works

The Caller ID unit attached to your phone will show you the caller’s name and phone number, usually after the first complete ring. The service also provides the date and time of each call. You can store this information in your Caller ID display unit-incoming calls are logged, whether or not you answer the phone.

Anonymous Call Rejection

How It Works

  1. It's easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.
  2. When someone calls you from a blocked line and you have Anonymous Call Rejection activated, your phone doesn't ring. Instead, the caller hears this message: "The party you are calling does not accept blocked calls. If you are calling from a blocked number, please hang up, pick up the receiver, press *82 and redial the phone number. When you do this, your name and number will appear for this call only."
  3. To deactivate Anonymous Call Rejection, pick up the receiver and press *87.
  4. You can turn Anonymous Call Rejection on or off any time you want. After pressing either *77 or *87 you will hear an interrupted dial tone to let you know you've successfully activated or deactivated the service.

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Voice Mail

How It Works

To set up your voice mailbox for the first time, you must "login" To "login":

  1. Pickup the handset and get a dial tone.
  2. From your home phone, dial your phone number to enter the voice mail system or * 98.
  3. You will then hear a tutorial that will help you set up your new voicemail box.

The computer generated instructions will explain how to:

  1. Record your name
  2. Change your PIN (use 4 digit code of your choice).
  3. Record a message for your callers.

To Listen To Your Messages

Users will know they have a message when a stuttered dial tone is heard.

  1. Dial your home phone number or *98 from home.
  2. When prompted, enter your PIN.
  3. The system will respond: "Welcome to the messaging service, you have # new messages and # saved voice messages. To get your messages, press 1; To send a message, press 2; To work with your greetings, press 3; To change your settings, press 4; To get your deleted messages, press 6; To leave this mailbox and log on as another subscriber, press 7; To get help, press 0; To exit, press *.”

Please keep your mailbox free of excess saved messages, delete often.

While playing a message you can:

  1. Press 8 to pause for 20 seconds, press 8 again to resume.
  2. Press 77 to move back 5 seconds.
  3. Press 99 to move forward 5 seconds.
  4. Press # to skip to the next message during playback of a message body

To check messages away from home:

  1. Call your telephone number with area code.
  2. Press * when the voice mail system answers your call.
  3. You will be prompted to enter your PIN.

To enter user options:

To change your personal greeting, rerecord your name or change your PIN, you will need to enter the voice mail system by getting a dial tone and dialing 850-Mail (6245), entering your PIN and following these steps.

To Re-record your greeting, follow these steps:

  1. To work with your greetings, press 3
  2. To set up a personal greeting, press 1
  3. To work with your personal greeting, press 1
  4. Your current greeting will play. To rerecord your personal greeting, press 1. To exit, press the * key.

To Rerecord your Name:

  1. To work with your greetings, press 3
  2. To select a system generated greeting or to rerecord your name, press 3
  3. To review or rerecord the recording of your name, press 2
  4. Your current recorded name will play. To make a recording of your name, press 1. To exit, press the * key.

To Change your PIN

  1. To change your settings, press 4.
  2. For security options, press 3.
  3. To change your PIN, press 1.
  4. You will hear: “Please enter a new PIN that is between four (4) and twenty (20) digits long. When you have finished, press #”.

We suggest a 4 digit PIN (it's easier to remember).We also suggest that you change your PIN every 4 to 6 months.

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Call Forwarding

How It Works

How to Activate

  1. Dial *72 from a touch-tone phone, or dial 1172 from a rotary phone.
  2. When you hear a second dial tone, dial the number you want your calls forwarded to. The number may be a local, long distance or mobile number.
  3. If the number you dialed connects, and both parties stay on the line for at least five seconds, Call Forwarding will be activated for that number. If the number is busy, repeat steps 1 and 2. Some subscribers may instead hear one or two tones, which indicate Call Forwarding has been activated for the number.
  4. To verify Call Forwarding is in effect, dial *72 from a touch-tone phone or dial 172 from a rotary phone. A busy signal or error announcement confirms that Call Forwarding is in effect.

How to Deactivate

  1. Dial *73 from a touch-tone phone, or dial 1173 from a rotary phone
  2. When you hear two quick tones followed by dial tone, calls are no longer forwarded to the number previously selected.

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Call Waiting

How It Works

How to Use Call Waiting

  1. When you hear the Call Waiting tone, quickly press and release the switchhook or flash key to put the first call on hold and answer the second call.
  2. Press the switchhook again to switch between callers.
  3. To remove one party, simply hang up.

How to Temporarily Turn Off Call Waiting

If you’re making an important call and don’t want to be interrupted:

  1. Press *70 and listen for three short tones, then a regular dial tone.
  2. Dial the phone number you wish to call. Anyone else who calls you will hear a busy signal or go into your Saddleback Communications Voice Messaging.
  3. When you hang up, Call Waiting will be restored.

How to Temporarily Turn Off Call Waiting with a Call in Progress

  1. Press and release the switchhook or flash key to put your call on hold.
  2. Listen for three brief tones and a normal dial tone, then press *70.
  3. When you hang up, Call Waiting will be restored.

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Additional Calling Features

Star * Activation Features

Pay Per Use Features Activate Deactivation
Customer Originated Trace *57  
Automatic Recall Activation *69  
Three Way Calling Depress Switch Hook  
Call Features    
Selective Call Rejection *60 *80
Distinctive Ring Activation *61 *81
Selective Call Acceptance *64  
Calling Number Delivery Blocking *67  
Cancel Call Waiting   *70
Call Forwarding Programming *72 *73
Speed Calling 8 *74  
Speed Calling 30 *75  
Anonymous Call Rejection Activation *77 *87
Calling Number Delivery Activation *82  

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